FREE GCX-SCR BRAINDUMPS | GCX-SCR TEST VCE

Free GCX-SCR Braindumps | GCX-SCR Test Vce

Free GCX-SCR Braindumps | GCX-SCR Test Vce

Blog Article

Tags: Free GCX-SCR Braindumps, GCX-SCR Test Vce, GCX-SCR Passguide, Test GCX-SCR Dumps Demo, Exam GCX-SCR Experience

Our GCX-SCR practice engine boosts many merits and high passing rate. Our GCX-SCR exam questions have 3 versions and we provide free update of the GCX-SCR exam torrent to you. If you are the old client you can enjoy the discounts. Most important of all, as long as we have compiled a new version of the GCX-SCR Exam Questions, we will send the latest version of our GCX-SCR exam questions to our customers for free during the whole year after purchasing. Our GCX-SCR study guide can improve your stocks of knowledge and your abilities in some area and help you gain the success in your career.

As we know, our products can be recognized as the most helpful and the greatest GCX-SCR test engine across the globe. Even though you are happy to hear this good news, you may think our price is higher than others. We can guarantee that we will keep the most appropriate price because we want to expand our reputation of GCX-SCR Preparation test in this line and create a global brand about the products. What’s more, we will often offer abundant discounts of GCX-SCR study guide to express our gratitude to our customers. So choose us, you will receive unexpected surprise.

>> Free GCX-SCR Braindumps <<

Free GCX-SCR Braindumps - 100% Authoritative Questions Pool

Besides this PDF format, Genesys GCX-SCR practice exams in desktop and web-based versions are available to aid you in recognizing both your weaker and stronger concepts. These real Genesys GCX-SCR Exam Simulator exams also points out your mistakes regarding the Genesys GCX-SCR exam preparation.

Genesys Cloud CX: Scripting Certification Sample Questions (Q60-Q65):

NEW QUESTION # 60
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

  • A. Update the customer details in the script.
  • B. Invoke 'Outbound Update Contact' action
  • C. Use the notes section to pass information about the interaction.
  • D. Both A and B.

Answer: C

Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.


NEW QUESTION # 61
You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.
1. Create a Script.
2. Configure the CRM integration in Genesys Cloud CX.
3. Give necessary permission to agents to view and execute data actions.
4. Configure the respective data action of the configured CRM in Scripts.
5. Enable the Data Actions property in the script.

  • A. 2,1,5,4,3
  • B. 5,4,2,3,1
  • C. 1,2,5,3,4
  • D. 2,3,4,1,5

Answer: A

Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
* Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
* Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
* Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
* Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
* Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents start interacting with the CRM through the script.
References:
* Genesys Cloud CX Data Actions and Scripting Documentation.


NEW QUESTION # 62
Which components are bound together to add a scheduled callback option to your script?

  • A. Text and Button
  • B. Date/Time Input and Button
  • C. Contact List form and Button
  • D. Date/Time and Input

Answer: B

Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.


NEW QUESTION # 63
Select the built-in variables available in Scripts. (Choose three.)

  • A. Queue Name
  • B. Agent Name
  • C. Language
  • D. Customer Preferred
  • E. Agent Call Duration

Answer: A,B,C

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.


NEW QUESTION # 64
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

  • A. Reports
  • B. Navigational Aids
  • C. Editor
  • D. Visual controls
  • E. Text
  • F. Graphics

Answer: B,D,E,F

Explanation:
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
* Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
* Text: Text components are used to display information, instructions, or data to the agents within the script.
* Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
* Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
References:
* Genesys Cloud CX Script Components Documentation.


NEW QUESTION # 65
......

So rest assured that with the TestBraindump Genesys Cloud CX: Scripting Certification (GCX-SCR) practice questions you will not only make the entire Genesys GCX-SCR exam dumps preparation process and enable you to perform well in the final Genesys Cloud CX: Scripting Certification (GCX-SCR) certification exam with good scores. To provide you with the updated Genesys Cloud CX: Scripting Certification (GCX-SCR) exam questions the TestBraindump offers three months updated Genesys Cloud CX: Scripting Certification (GCX-SCR) exam dumps download facility. Now you can download our updated GCX-SCR practice questions up to three months from the date of TestBraindump Genesys Cloud CX: Scripting Certification (GCX-SCR) exam purchase.

GCX-SCR Test Vce: https://www.testbraindump.com/GCX-SCR-exam-prep.html

We just hope that you can change your terrible condition after obtaining the certificate through our GCX-SCR certking pdf, Today, I will tell you a good way to pass the exam that is to choose GCX-SCR exam materials valid study questions free download exam training materials, The GCX-SCR examination certification, as other world-renowned certification, will get international recognition and acceptance, Genesys Free GCX-SCR Braindumps You can get a better job;

Running Commands as Superuser, All you know GCX-SCR is that bulls and bears consider the stock to be fairly valued within a small range, We just hope that you can change your terrible condition after obtaining the certificate through our GCX-SCR certking pdf.

NEW Genesys GCX-SCR DUMPS (PDF) AVAILABLE FOR INSTANT DOWNLOAD [2025]

Today, I will tell you a good way to pass the exam that is to choose GCX-SCR exam materials valid study questions free download exam training materials, The GCX-SCR examination certification, as other world-renowned certification, will get international recognition and acceptance.

You can get a better job, About some tough questions which are GCX-SCR Passguide hard to understand or important knowledges that are easily being tested in exam, they give more specific notes under.

Report this page